TERMS & CONDITIONS
BRIDAL & BESPOKE
All our orders require a 50% deposit to be paid at the time of the order. We will be taking your measurements (bust, waist and hips) around the same time, unless you prefer for them to be taken at a later date. The remainder of the purchase price will be payable when your dress arrives at our boutique approximately two or three months before your specified wedding date (2-3 weeks for express service orders), which would have been communicated to us at the time of the order, and you will be booked in to have a fitting.
Please note that your dress will be made to the closest European size using your measurements as guidance and will have a standard length of 120cm. As a result, it may therefore require additional alterations to adjust to your specific length, as well as other potential alterations you may find necessary and desirable.
Alterations can be done either by a tailor of your choice or by our recommended tailor, who can be booked to come into our boutique at the time the completed dresses arrives for your fitting. We are generally more than happy to assist with our advice regarding the alterations; however, we may not be held responsible for the work performed by neither the tailor of your choice nor by our recommended tailor. Alterations made by our recommended tailor will need to be paid for prior to collecting your dress. You are encouraged to discuss potential costs and process at the time of the order.
Alterations costs with our in-house tailor range from £150-£250. Please note that this is a guideline and you will be advised if your alterations may step outside this price bracket. We aim to have two alteration appointments with our In-House tailor and yourself, however if you require additional appointments (further than the first complimentary two), each further tailor appointment is then chargeable of an additional £40 that will be joint with the price of your alterations.
Please note that the ordered gown or accessory may slightly vary in colour from the in-store sample. This applies to all fabrics, beading and any other trimmings or embellishments. Depending on the size of your gown the placement of any embroidery or applique might vary to keep the design proportionate.
At the time of placing your order you agree to proceed with the making of your order and that the order cannot be cancelled after the 1st payment has been made. Your order will be in the possession of KATYA KATYA until the 2nd payment is cleared. If the 2nd payment is not received within a year of the order delivery date, your order will be resold, and no compensation can be offered. As your gown is made towards your requirements, we operate a non-refund /exchange policy with all our Wedding Gowns and made-to-order gowns.
Please note that we operate a strict non-refund / non-exchange policy with all of our wedding gowns and other made-to-order gowns. Please also note that we cannot be made responsible for any changes in your measurements once these have been taken following your decision to proceed with the order.
By placing your order, we require that you have confirmed that you have read and accepted the Katya Katya Shehurina terms and conditions.
OCCASION-WEAR / UNITED IN LOVE
These Terms and Conditions (the “Terms”) are the Terms which apply when you access the website http://katyakatya.co.uk/ (the “Website”) or place orders to purchase any of the products made available to you on the Website. Any reference to “we”/”us”/”our”/”KATYA KATYA” in these Terms is a reference to K&M Fashion Limited.
Any reference to “you”/”your” means you, the user of the Website.
By accessing this Website or when you place orders to purchase any of the products on the Website you agree to be bound by these Terms.
INFORMATION ABOUT US
We are K&M Fashion Limited a company registered in the United Kingdom, under registration number 09580229 and our registered address is 18 Park Walk, Chelsea, London, England, SW10 0AQ.
Registering for a personal details and subscribing to KATYA KATYA emails.
To order products using the Website, we ask you to enter your personal data.
You are responsible for maintaining the confidentiality of your password and email address and are responsible for all activities that are carried out under them. We do not have the means to check the identities of people using the Website and will not be responsible for losses suffered by you where your details or email address is used by someone else unless this is due to our negligence. You agree to notify us immediately if you become aware or suspect any unauthorised use of your data or email address. To find all the ways to contact us please click here.
CHANGES TO TERMS
We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns, or comments about our Terms please contact us. To find all the ways to contact us please click here.
THE ORDERING PROCESS
The advertising of products on this website is an “invitation to treat”. You will indicate by completing the appropriate order form on the website the products that you wish to order. At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us. KATYA KATYA must receive payment in full for your order before it can be accepted. This means that your order is an offer, not a contract of sale between you and KATYA KATYA, so prices and stock availability won’t be contractually confirmed until you receive the “confirmation of despatch” email which is sent out once credit card authorisation has been confirmed and stock levels have been checked. Once you have placed an order for goods (and delivery if applicable) you will receive a confirmation that your order has been received, KATYA KATYA will send you an “order confirmation” email receipt confirming your order. Please keep this receipt for your records. For the avoidance of doubt, this Confirmation order does not constitute our acceptance of your order; it merely records the fact that KATYA KATYA has received your order. Please check that all details in the Confirmation order are correct. If not, or if you do not receive a Confirmation order please contact our Customer Care Team. To find all the ways to contact us please click here.
Your order confirmation email, and these Terms & Conditions, contain key information that we are required to provide you by law.
In exceptional circumstances, if we are not able to fulfil an order we have accepted or if we cancel an order (for example: the item not being in stock or if we cannot make delivery to your address) then if payment has been taken from you, your credit card will be refunded with the original price and in no circumstances will we be liable to you for any additional amounts.
KATYA KATYA reserves the right to refuse to supply any person for whatever reason. All communications will be addressed to the email address you supply when you place your order. We will retain a record of all orders accepted by us.
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by Rido Home, expressed by a succession of different stages that the client shall follow in order to validate their order.
The Client may at any time change or remove the products added to its bag (the “Bag”). The Bag summarizes the products selected by the client, as well as its price, V.A.T. and shipping costs, excluding customs and other taxes. The Client may modify at any time its Bag before validating the order.
The price paid by the Client doesn’t include customs and others taxes. Such additional costs shall be directly paid by the Client to the carrier.
Confirmation of the order by the client implies the acceptance of all provisions of the Terms & Conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by KATYA KATYA. For this purpose, the customer formally accepts the use of email for receiving confirmation of the contents of their order from KATYA KATYA
YOUR USE OF THE WEBSITE
By accepting the Terms you confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times.
You agree that in using the Website you will not:
(i) use the Website in any way that causes, or is likely to cause the site or access to the site to be interrupted, damaged, or impaired in any way;
(ii) use the Website for any purpose that could damage the name of KATYA KATYA;
(iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party;
(iv) access or attempt to access the accounts of other users or attempt to penetrate the Website security measures; nor
(v) use the Website for any purpose other than your personal use.
We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.
The Website is available to all users of the Internet and is accessible 7 days a week, 24 hours a day, subject to any interruption, planned or not, by KATYA KATYA or its providers, for technical maintenance and/or security reasons or cases of circumstances outside of its control. KATYA KATYA is not liable for any damage incurred by an unavailability of the Website.
KATYA KATYA does not make any promises about the availability or accessibility of the Website or guarantee that the access to the Website, the content on it or the services it provides will be delivered uninterrupted, timely or error-free. For technical maintenance and/or security reasons, KATYA KATYA may be obliged to suspend access partially or totally to the Website temporarily and without notice. By accepting these Conditions of Use, users accept any such technical interruptions.
KATYA KATYA reserves the right to update the Website, particularly for technical or commercial reasons. When any such changes do not alter the conditions of use or, more generally, do not substantially and adversely affect the services that are provided, Users may be informed of the changes made but their acceptance to such changes will not be required.
KATYA KATYA endeavours to ensure, as far as possible, that the information published on this website is accurate and up-to-date and it reserves the right to correct the content at any time without notice. However, KATYA KATYA cannot guarantee the accuracy, precision or comprehensive nature of the information made available on this website.
Therefore, KATYA KATYA shall not be liable for the possible unavailability of the website. Nor for the occurrence of any errors, inaccuracy or omission relating to information available on the website.
Nor will KATYA KATYAbe liable for any damage resulting from interference by a third party leading to a modification of the information made available on the website or any inability to access the website at any time for maintenance and security reasons or as a result of any other technical constraint.
KATYA KATYA owns, controls, and operates the website from our office in the United Kingdom. Accordingly, UK law govern claims relating to, including the use of the web site and the materials contained therein. If you choose to access our website from outside UK you do so on your own initiative and you hereby agree that in the event of a dispute between Rido Home and you, the laws of UK will apply at all times
SUBSCRIPTION TO THE WEBSITE
Subscription of the client shall be validated by KATYA KATYA after checking the standard form filled by the client. A confirmation of the subscription is sent to the client by email.
By creating the Personal Account, the client ensures the accuracy and completeness of the data provided. The client shall update its personal data. If an error occurs relating to the recipient address, KATYA KATYA shall not be held liable in case of any inability to deliver the products ordered.
The products offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, KATYA KATYA cannot be held liable for errors occurring during the update. KATYA KATYA cannot be held liable in case of an order cancellation because of stock depletion.
KATYA KATYA takes the greatest care in the presentation and description of the products in order to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
PRICING POLICY, DELIVERY CHARGES AND PAYMENT
All online orders will be charged in British Pounds Sterling (£) and include Value Added Tax (VAT) at the current rate. Prices do not include delivery costs.
Prices quoted on the website are indicative only and are subject to change.
The price of the products shown on our website does not include delivery (if applicable). Please visit our delivery information page on our website before you place your order to access information about the postage and packaging of products to the UK and EU. This information also includes details on associated costs, methods of delivery, estimated timeframe and any specific exclusions relating to individual items or delivery restrictions on certain items dependant on the country of export. Your confirmation email will contain the estimated date of delivery.
All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order. KATYA KATYA is not responsible for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
For international deliveries, products are sold on a delivery duty unpaid basis. This means that the recipient will be liable for any local sales taxes, import duties or customs fees which may be charged on the purchase.
Where applicable, it is your responsibility to comply with any export controls, sanctions rules or other restrictions applicable to products supplied to you.
We are not responsible for your payment credentials issuer charging you as a result of our processing of your payment in accordance with your order.
You have certain legal remedies under the Consumer Rights Act 2015 and nothing in these Terms & Conditions affect your legal rights under the Consumer Rights Act 2015. You may also have other rights in law. Please contact us at email@example.com or call us on +44 2073514359 if you believe you are eligible and would like:
us to repair the products;
us to replace the products;
a price reduction; or
to reject the products and get a refund.
DELIVERY AND OWNERSHIP
We accept orders for delivery to the UK and EU countries. To view our delivery and shipping restrictions please click here. Unless otherwise stated, delivery will be made from our warehouse to the address provided by you.
If we are unable to despatch the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances we will offer you the opportunity to cancel the order and receive a full refund.
You are only responsible for the product when it is delivered to you.
If for any reason you do not receive your delivery, you must advise us within a maximum of 30 days.
We want you to be happy with your purchase from us. If you are unhappy with the product in any way (for example if there is obvious damage to the item from transport or packaging damaged during transport) please contact our Customer Care Team as soon as possible. To find all the ways to contact us please click here.
CANCELLATION, RETURNS AND REFUNDS
Where you buy products via our Website as a consumer, you have the legal right (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) to cancel your contract with KATYA KATYA for the purchase of products within a 14 day ‘cooling off period’ without giving any reason and receive a full refund.
This period will expire 14 days after the date that you receive, or a third party (other than any carrier), receives physical possession of the last of your products in your order. This legal right is separate from our returns policy.
Please note that your right to cancel does not apply to:
(i) any products or services you purchase in store;
(ii) any sealed products which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery; and
(iii) any personalised or made to order products.
We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided, you notify us in writing no later than the 14 working days after the day on which you received your product, providing the item(s) are returned unused in their original, undamaged packaging and accompanied by the return proof of purchase. Also if you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged.
Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
The website and all text, images, information, photographs contained within it, are owned by or licensed to KATYA KATYA. Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other of our intellectual property rights (or the intellectual property rights of third parties).
The contents of the website and the website as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content, unless you have the express written permission of KATYA KATYA.
We will always strive to offer the very best level of service to all our customers, but should you wish to raise a complaint, please email us at firstname.lastname@example.org or call us on +44 2073514359 and we will do our best to resolve your complaint as quickly as possible.
If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here: https://webgate.ec.europa.eu. English law shall apply to all claims and disputes (whether contractual or non-contractual) arising in relation to or in connection with these Terms & Conditions.
Please let us know if you have any questions or complaints regarding the Website. To view all the ways to contact us please click here.