If you have a specific delivery request for your bridal or bespoke gown to be delivered to your home, please contact the client services team on firstname.lastname@example.org
We deliver Monday to Friday excluding public holidays
UK SHIPPING COSTS
2-3 working days – order before 12pm GMT – £7
EUROPE SHIPPING COSTS
3 – 5 working days – order before 12pm GMT – £22
Please note that some items may take longer to ship, please check the item descriptions for further information.
We ship to the following countries: Andorra, Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Holland
If you have a specific delivery request for a location outside our current shipping regions please contact the client services team on email@example.com
All orders are delivered by DHL.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Please note that your billing address must match the address on your credit card statement.
When your order is shipped, we will send you a confirmation email.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
For security reasons, all katyakatya.co.uk online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.
If you have any questions regarding shipping, please contact us on +44 02073514359 or firstname.lastname@example.org.
If you would like to book an appointment to view our exquisite collection please fill out the form below and one of our representatives will be in touch within 48 hours.