All our orders require a 50% deposit to be paid at the time of the order. We will be taking your measurements (bust, waist and hips) around the same time, unless you prefer for them to be taken at a later date. The remainder of the purchase price will be payable when your dress arrives at our boutique approximately two or three months before your specified wedding date (2-3 weeks for express service orders), which would have been communicated to us at the time of the order, and you will be booked in to have a fitting.
Please note that your dress will be made to the closest European size using your measurements as guidance and will have a standard length of 120cm. As a result, it may therefore require additional alterations to adjust to your specific length, as well as other potential alterations you may find necessary and desirable.
Alterations can be done either by a tailor of your choice or by our recommended tailor, who can be booked to come into our boutique at the time the completed dresses arrives for your fitting. We are generally more than happy to assist with our advice regarding the alterations; however, we may not be held responsible for the work performed by neither the tailor of your choice nor by our recommended tailor. Alterations made by our recommended tailor will need to be paid for prior to collecting your dress. You are encouraged to discuss potential costs and process at the time of the order.
Alterations costs with our in-house tailor range from £150-£250. Please note that this is a guideline and you will be advised if your alterations may step outside this price bracket. We aim to have two alteration appointments with our In-House tailor and yourself, however if you require additional appointments (further than the first complimentary two), each further tailor appointment is then chargeable of an additional £40 that will be joint with the price of your alterations.
Please note that the ordered gown or accessory may slightly vary in colour from the in-store sample. This applies to all fabrics, beading and any other trimmings or embellishments. Depending on the size of your gown the placement of any embroidery or applique might vary to keep the design proportionate.
At the time of placing your order you agree to proceed with the making of your order and that the order cannot be cancelled after the 1st payment has been made. Your order will be in the possession of KATYA KATYA until the 2nd payment is cleared. If the 2nd payment is not received within a year of the order delivery date, your order will be resold, and no compensation can be offered. As your gown is made towards your requirements, we operate a non-refund /exchange policy with all our Wedding Gowns and made-to-order gowns.
Please note that we operate a strict non-refund / non-exchange policy with all of our wedding gowns and other made-to-order gowns. Please also note that we cannot be made responsible for any changes in your measurements once these have been taken following your decision to proceed with the order.
By placing your order, we require that you have confirmed that you have read and accepted the Katya Katya Shehurina terms and conditions.